Shipping policy

ORDER PROCESSING:

Please allow 2 working days to process your order. Expect an email within 1 working day to let you know your order is on the way!

STORE PICKUP -  344 Old Durham Road, Gateshead NE84BQ

Orders can be picked up daily, from 9:00 Until 17:00. An email will be sent when your order is ready for pickup.

LOCAL DELIVERY

During checkout, enter your address and choose the ship option. Click the "continue to shipping" button. Local delivery is available for addresses within [insert distance] of our shop. If the local delivery option does not show up during checkout, your order is not eligible for local delivery.

Orders placed before 12:00 during store hours 9:00 until 17:00 will be delivered the same day. Orders placed outside of these hours will be delivered the next day we are open.

When your order is ready for delivery, you will receive an email with real-time tracking information.

FLAT RATE SHIPPING 

Orders are generally shipped within 2 days using our shipping provider Royal Mail delivery standard is 2 - 7 days. Flat rate shipping fee of Zero applies to orders shipping to the United Kingdom.

​​DOMESTIC SHIPPING RATES AND ESTIMATES:  

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

For simple flat rate shipping: We offer Zero flat rate shipping to the United Kingdom.. 

INTERNATIONAL SHIPPING:

We offer international shipping to the following countries: Worldwide. 

If you’re using calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

If you offer multiple international shipping options, you can list them in a table as well. You can include broader delivery timelines (e.g. 8 to 20 days) for international shipping since expectations can vary greatly depending on the destination.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. MobileMusts is not responsible for these charges if they are applied and are your responsibility as the customer.

REFUNDS,, RETURNS AND EXCHANGES

We accept returns up to X days after delivery, if the item is unused and in its original condition, and we will refund the full order minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at mobilemusts23@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at mobilemusts23@gmail.com.